When will I receive my Huaraches?
PLEASE READ ITEM DESCRIPTION WHEN ORDERING AS IT WILL GIVE YOU A BETTER IDEA.
The minimum production time for these handmade huaraches is 12 weeks only counting business days in Mexico and in the US. (not including Mexican federal and artisan’s local holidays). We know you are anxious to receive your New Mexican Huaraches, but please keep in mind that these items are handmade and imported; for that reason, there could be delays in production and at customs. Please allow an extra 1-3 business day for us to ship your order and an additional 3-5 for your package to be delivered. That being said not all Huarache Orders take that long if you ordered a pair that we happen to have left over from a prior shipment it will ship out within 3-5 business days not including weekends or holidays.
What shipping company do you use to deliver packages?
Packages are mailed out using USPS priority mail services unless otherwise noted.
What if my huaraches are lost at US customs?
There has been instances where the huaraches get lost at US customs with the shipping carriers FEDEX, DHL, or UPS in this cases we have to open a claim with the carrier and wait until it’s resolved. In most cases we will issue the customer a store credit so they can order something else or wait until it becomes in-stock. Thank you for understanding since this matter is out of our hands due to the products crossing an international boarder.
still have questions regarding shipping. Who can I contact?
If you still have questions, please feel free to email us directly at email@example.com